Frequently Asked Questions

FAQ

Who are we?

Martsam Travel is a tailor-made tour company certified by the Guatemalan Tourism Commission (INGUAT), a member of the Guatemalan Tourism Chamber (CAMTUR), Canadian- Guatemalan Chamber of Commerce (CANCHAM), and the American Birding Association (ABA).
We are specialized on Private land excursions and tours, departing from Puerto Quetzal, Guatemala.
Head Quarters: San Pedro El Alto, Antigua Guatemala, Sacatepequez 3001, Guatemala.

How can I book a land excursion?

Please fill out the form from our web page (http://www.shoreexcursionsguatemala.com/book-your-excursion/)
A group of local experts will assist you, step by step in planning your shore trip or helping with your inquiries about destinations, and technical questions about your shore trip. Please tell us about your main interest and dates, and we will suggest a bespoke shore trip itinerary based on your expectations. Then we provide you with a quote.
Once you feel comfortable with our proposal and accept our quotation, we send you a PayPal request for a deposit.

Shore Trips designed for excursioners / Return on Time to your cruise ship

Martsam Travel Guatemala has selected fantastic destinations to satisfy the expectations of the excursioners, having in mind time and distances to enjoy the maximum of your excursion and activities.

Excursioners with limited time.

Don not worry, take a note that Martsam travel offers proven excursions, guaranteeing to get back on time to your cruise ship.

Certified Best Trained Tour Guides

Best trained personal: The best value of our shore trips and tours is the deep knowledge of our guides, drivers and the team at the office. All of them have a long background of field work and the best training. The national culture and nature are part of their life, so they are the best people to make you live the best shore excursions in Guatemala.

All our certified tour guides are a specialist in the topic of your tour, by the way, take a note that we are the leader birding tour company in the country.

So, if you book a birding shore excursion, you will be in the best hands.

Easy and safe way of payment

Safe payment through pay pal is used for the pre-paying shore trip.

Cancellation or refund policy

All deposits are completely refundable, except PayPal’s 5 % of the charge. To request your reimbursement, we need you to inform us 72 hours before the date of your excursion to cancel your reserve or to change the incoming date.

If because of weather like a hurricane or tropical storm, and the ship does not get to the port selected, your payment will be reimbursed, except the discount of 5 % of the pay pal.

If you do not show up and your excursion has not canceled before 72 hours, you will not have a right to refund. The deposit is not refunded as we need to cover the cost of transportation, driver and other expenses that we have set aside for you and your group. in the case of last- minute cancellations; there is no reimbursement.

Private Shore Excursions

We provide private shore excursions, close and personalized attention, based on your wishes, to satisfy your expectations.

You do not have to be worried about the other people in a large group, to wait for the vehicle or the tour guide that is taking care other ones or needs to follow a restricted itinerary.

One of our most important features is fexibility, and your excursion will go on your own rhythm.

Meet and Greet in Puerto Quetzal

After the gangway and beside de souvenirs area there is a place where the uniformed tour guides and drivers, representatives of the company will be waitinging for you with a sign with the company name-logo, and your name, please look for them.

Remember if you arrive earlier, more time you have for your excursion.

Important.

For us, it is imperative to have your cellular phone number, if you have some problem a call or message can help. If you need help send a message, we will call you back to help you to solve your problem.
You will also receive the name of the guide of your excursion with a telephone number, and the numbers of our offices, in case you need help.

Travel Insurance

All our excursions are covered for a trip insurance, after booking you will receive the insurance policy.

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